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Communicate before work begins

Coronavirus has affected us all in many different ways. The next coming months will be a challenge and therefore we have adapted, to ensure your safety is at the heart of everything we do. 


Prior to visiting a customer, we offer a video quotation or (if a minor issue) a video fix as an alternative to a visit where appropriate to do so and where the technology is available. We confirm that you and our colleagues have no symptoms of the virus and if in doubt, we will not attend the customer’s home. 

We call the customer in advance to schedule the job and ensure that the customer and the household are free from the virus. No work should be carried out in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield unless it is to remedy a direct risk to the safety of the household, i.e. an emergency or essential repair.

When working in a household where somebody is vulnerable (but has not been asked to shield e.g. where someone is over 70) prior arrangements will be made to avoid any face to face contact where possible.

Preparation & Safety Protocols 

  • Inform the customer in advance of the safety measures you plan to take while completing the jobs and these should, where relevant, include:

  • Maintain appropriate social distancing, recommended 2 metres apart. If not possible for certain tasks, avoid close proximity between individuals for longer than 15 minutes at a time.

  • Travel to the job separately from colleagues. If this isn’t possible, stay with the same individuals throughout the journey and the job. Also, regularly clean vehicles and equipment and ensure adequate ventilation in the vehicle.

  • Tools should not be shared between colleagues or if shared should be disinfected after use, clean all tools after each job.

  • Allocate the same worker to the same household each time there is a visit.

  • You may wear a face-covering in enclosed spaces where social distancing is not always possible.

  • Clean internal surfaces with disinfectant before and after the job.

  • Wash hands and use hand sanitizer on arrival at the household and throughout the day.

  • Clean and disinfect frequently touched external surfaces including external door handles. Ask homeowners to open all internal doors before you arrive to minimise touching of door handles.

  • Avoid using customers’ toilet or kitchen facilities wherever possible and ensure good ventilation in the area that you are working.

  • Bring your own food and drink to the home, consider taking breaks outdoors and eat away from the customer, or in your van.

  • Do not engage with customers’ children or pets while undertaking jobs.


If the customer is classed as “Clinically Extremely Vulnerable” by the Government, they’ve been told to continue shielding and self-isolate – only emergency work and essential maintenance should take place. If the customer is classed as “Clinically Vulnerable” because they are in an at-risk group, work can take place but take additional precautions such as:

  • For internal work, arrange for the customer to be in a different location in the property.

  • If possible, avoid face to face contact with the vulnerable members of the household.

  • Be extra vigilant with the use of disinfectant in all of the areas that you work in.

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